Thursday, December 16, 2010

Marketing to the College Aged through Social Networks, a Match?

Research results regarding social media from Nielsen Norman Group suggest (strongly perhaps?) that university students - in fact - aren't exhibiting signs of social media obsession. The Media Post article suggests that students do not expect or want 'everything' to be social.

Amplify’d from www.mediapost.com
Report: Social Networks No Place For Marketing To College Crowd

On the same day Facebook founder and CEO Mark Zuckerberg was named Time's Person of the Year, a new report finds that college students don't necessarily live up to the stereotype of an especially tech-savvy, social media-obsessed segment of society.

When students want information about a company or organization, they turn to search engines to find their official Web pages, not social sites.

The report concludes, for instance, that marketers are misguided in assuming that social media is the best way to reach the college-age audience.

Among the main points:

Students like technology, but are not technical: Nielsen Norman found that while some are technology wizards, most expect the Web to be easy to use and to streamline their efforts without hassle.

Students move fast and miss information: They immediately flee a Web site when confronted with a page full of dense text, not even bothering to read the first sentence.

The latest Nielsen Norman report is reminiscent of a separate study by social media expert Danah Boyd earlier this year, which indicated that college students -- contrary to popular belief -- care about privacy online.
Read more at www.mediapost.com

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Thursday, December 9, 2010

Twitter By the Numbers Pew Research Figures

Twitter facts and figures from Pew Research.

Amplify’d from www.marketingpilgrim.com

Twitter’s Huge! Or is it?

According to the latest report from the Pew Research Center’s Internet & American Life Project, the answer is 8%. Eight! How can that be? Twitter is one of the most popular social media services. Famous people Tweet every day. Twitter is used to help raise money during a disaster and detectives in England are being trained to use the service to help track criminals. So how can it be that only 8% of internet users are hanging with the bird?

Not surprisingly, the report shows that people aged 18-29 are more likely to be Twitter users, as are African-Americans and Latinos. Urban dwellers are twice as likely to use Twitter than their country cousins and that makes perfect sense, too.

To make matters even odder, Pew asked the Twitter uses how often they check their Tweets. 24% said several times a day while 21% said infrequently to never.

Of those that are posting, 72% said they post personal updates, 62% post work updates and more than 50% share news and retweet. Tweeting locations and sharing videos landed in the lowest spots on the chart.

See more at www.marketingpilgrim.com

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Wednesday, December 8, 2010

Twitter Streams Getting Rich Media with SlideShare, Instagram

Twitter announced on Monday that more photos, videos, song snippets and the like are being added to the stream. This no doubt is a big boost to all of the new content partners which include services Rdio and DipDive, along with Slideshare, Blip.Tv and Instagram.

Plans to add more rich media content to Twitter's streams have been and are in the works. The original partners include videos from YouTube, song snippets from Apple's Ping, Livestream, and photo images from various Twitter clients to name a few.

The addition is part of the platform's redesign and plan to evolve Twitter into a more cohesive user experience. The functionality allows Twitter to keep users on the site (and in the stream) as opposed to darting back and forth from interesting links, or windows. Preview allows users to (1) find content, (2) review or consume, and (3) return to the conversation stream all without leaving a singularly open browser window.

When asked about the amount of users that access Twitter via third-party clients Twitter representatives claim 78% of users log in via the web at least once a month.

Amplify’d from blog.twitter.com

We’re on a mission to give you more great multimedia content on Twitter, and today we’re adding five new companies to bring you independent TV shows, photos, works of art, slide presentations and entire songs, all right inside the details pane. Twitter users can access embedded media from more than 20 partners in total, including these new companies:

blip.tv: Watch more than 50,000 independently-produced Web TV shows.

Instagram: View mobile photos, personalized with Instagram’s colorful filters.

Rdio: When a subscriber Tweets out a song, Rdio members can listen to full-length songs right inside the details pane,

All other Twitter users will hear 30 second song previews.

SlideShare: Read and share entire presentations, directly on Twitter.

Dipdive: See photos, videos and new works from Dipdive's community of artists.

In the next few months we’ll integrate with more content partners. For Twitter users, this means that 140 characters can contain a world of multimedia content, and instantly connect you to video, photo, music and media services all across the Web.

Read more at blog.twitter.com

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Sunday, December 5, 2010

Facebook Updates Friends Intros

Still sorting through this, but anticipate requesting the upgrade ( link provided below). Facebook innovations, and improvements to service and layout are like windows software updates - new updates each week. The cycle of change is really impressive.

Amplify’d from blog.facebook.com

A New Introduction

The profile begins with a quick overview of basic information such as where you're from, where you went to school, and where you work—the kinds of conversation starters you share with people you've just met or exchange with old friends as you get reacquainted.

Featured Friends

You can now highlight the friends who are important to you, such as your family, best friends or teammates. Create new groups of friends, or feature existing friends lists. I opted to feature my Ultimate Frisbee teammates, giving the rest of my friends a way to learn more about that part of my life.

We're really excited about the new profile.  We're rolling it out gradually and plan to get it to everyone by early next year.  You can upgrade immediately or learn more about the new features on this page: www.facebook.com/about/profile.

Read more at blog.facebook.com

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Friday, November 26, 2010

LinkedIn Direct Ads: Is the Social World Ready to Respond?

Let's do some LInkedIn Ad eh? That's what the guide below (first section only) provides those interested in doing so at professional networking social media site LinkedIn. Predictions are being made that organizations will put dollars into the direct, and ppc style ads at both Facebook and LinkedIn (among others) in the coming year. What do you think?

Amplify’d from partner.linkedin.com
LinkedIn DirectAds Logo


Best Practices for Advertising on LinkedIn

1. Create effective ads

  • Choose words that grab the attention of your target audience and clearly explain what you offer. People use LinkedIn in ways that differ from other websites, so put yourself in your audience's shoes as you're creating your ads.

  • Give people a reason to take notice and click to learn more by highlighting special offers, unique benefits, whitepapers, free trials or demos.

  • Include strong call-to-action phrases like Try, Download, Sign up, or Request a Quote.

  • Include an image with your ad that's relevant to what you offer. The maximum size of the image is 50 pixels wide by 50 pixels high, so be sure that the contents of your image are readable at this size.

  Effective

What works well:
  • This headline clearly describes the products or services offered. Try an ad variation with a question in the headline to engage people.
  • This description lists clear benefits and suggests a strong call-to-action.

  Less Effective

What could be improved:
  • The logo and the text within the image are too small and hard to read.
  • This headline displays the company name rather than a word or phrase describing the service or key benefits of the service.
  • This description does not use complete sentences and proper punctuation.

Read more at partner.linkedin.com

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Wednesday, November 24, 2010

Social PPC a Move to New Ad Networks?

It seems the PPC ad networks at Facebook (and perhaps LinkedIn) will be receiving more interest as we round the corner of 2010 into 2011.

Amplify’d from www.emarketer.com

Why Social Media Is Top Priority for Search Marketers

Social will be at the center of SEO and PPC campaigns

Social media will also play an important part in paid search efforts next year. Search ad campaigns on sites like Facebook and LinkedIn were top of mind for nearly half of advertisers surveyed—far ahead of priorities like local search or dealing with recent changes to major search engines (for example, Google Instant and Yahoo!-Bing integration).

Top Paid Search Priorities for US Advertisers in 2011 (% of respondents)

The report noted that major spending increases on Facebook search advertising are planned for 2011. Covario estimated many advertisers would be spending 10% to 20% of their pay-per-click budgets on Facebook next year, giving the social networking site a major share of that market
Read more at www.emarketer.com

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Social Media Priority for SEOs in 2011

Nice piece from eMarketer on the interest SEOs have in social. They highlight link building aspects of social but also include overall integration which no doubt is adding to the visibility of clients. ... compelling news to me.

Amplify’d from www.emarketer.com

Why Social Media Is Top Priority for Search Marketers

Social will be at the center of SEO and PPC campaigns

Is 2011 set to be the “year of Facebook,” even among search marketers? Based on what US advertisers told search marketing agency Covario, it’s definitely the year of social.

Search marketers have discovered how social media marketing can help build their search engine optimization efforts, and respondents to the Covario survey said their No. 1 priority for SEO next year was integration with social media programs. According to the report, “leveraging social media for scalable link-building efforts is a major initiative for advertisers.”

Top SEO Priorities for US Advertisers in 2011 (% of respondents)
See more at www.emarketer.com

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Tuesday, November 23, 2010

Location Based Flopworks?

Food for thought from earlier in the month, with links to research.

Research shows: Location based networking, yes / Location based networks, no

For example, Invoke Solutions recently had some good and bad news for location based networks.   The good: 52% of (US) consumers would be willing to share their location in exchange for retail perks.   The bad?  Facebook Places had 5% use and Foursquare 3% use.   Interestingly enough, the same study did show an appetite among respondents for ShopKick, which gives you (real) rewards for checking into places.

Invokes stats are echoed by research from Pew among Americans and their willingness to use the current crop of location based networks.   Only 4% of Americans use these services, and on any given day 1% will be ‘checking in.’

Read more at liesdamnedliesstatistics.com

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Monday, November 22, 2010

My Day so far...

How about jumping into a week full of fun? Alright. But, what if that fun is really not fun? Just keep on keeping on I guess. Or, maybe .. try LIMBO!!

Amplify’d from www.mentalfloss.com

2. The Soul-Crushing Origins of the Limbo

If you think the limbo was created for middle-aged couples in Hawaiian shirts, you couldn’t be more wrong.

limbo.jpg

According to most sources, the dance came to America by way of Trinidad, where West Indian slaves invented it to simulate the descent into a slave ship. The lower a slave went into the ship’s hull, the harder it became to break free. Now try enjoying the dance on your next trip to Club Med.Read more at www.mentalfloss.com

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How Effective are Facebook's PPC Ads?

The Wall St. Journal posted a story about entitle "Valuing Facebook's Ads" and lightly explores the the growth of the ad network. In comparing Facebook's ads to other online ads the cost difference is noted. Similarly, noted are the desire of some to have more interactive ads, and the happiness some marketers find with the word of mouth sharing aspect of Facebook.

Amplify’d from www.wallstreetjournal.com

Valuing Facebook's Ads

Facebook Inc. is attracting more advertising, but marketers are still trying to figure out the value of those ads.

Facebook served up almost a quarter of the 1.3 trillion online display ads in the third quarter, according to ComScore data. But marketers are trying to figure out how to value the ads on Facebook.

Several agencies put the average price of an ad on Facebook in the U.S. in the $2 to $8 range for a thousand views, depending on targeting options and where it appears on the site. The price is lower than the average $15 that other premium media sites can charge.

"Where our ads show additional impact is that they can let people engage with them and share them with their friends," Ms. Sandberg said. "This is word-of-mouth-marketing at scale pretty much for the first time."

Although the prices are relatively low, the number of people visiting Facebook is so large that low prices can add up to big dollars fast, advertisers said.

The site is proving to be a hot spot for advertisers who want to drive direct response, like for deal-of-the-day sites.Read more at www.wallstreetjournal.com

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Saturday, November 20, 2010

Filtering Streams and the Fully Integrated Organization Ideas for Tomorrow

This post is helpful and points out some very compelling developments in the field that I'd like to delve into at the appropriate time. These issues include.. semantics, the future role of SEO, filtering tools and, thematic keyword search. The enterprise is an interesting animal, and one that also should remind us of the variety of areas social media touches. The review of the 'socially integrated' organization, too is something I mean to provide some time for.

Amplify’d from socialmediatoday.com

Four Key Steps to Normalizing Social Media Listening and Intelligence Across the Enterprise

When I first started as an Account Manager at Visible two years ago most of the social listening projects I worked on were with small groups from Interactive teams, Market Research or Corporate Communications from within large and often exceptionally diverse global corporations.

What we found though is that as you listen to conversations across social media channels and pay attention to how people feel about your company and how your products or services are resonating with your target market you can find yourself saying “oh this is totally something that other people in our company should know.”   

As social listening projects have become more and more commonplace I find that more and more business groups want to hear what is being said and know what it can do for them and their unique business goals 

As a large or small company, any new initiative can be exciting and a bit scary.  Normalizing social listening and intelligence across multiple business units is an evolutionary process.  With these key components hopefully it can be a smooth one.

Read more at socialmediatoday.com

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Thursday, November 11, 2010

@eMarketer on SMB spend toward Websites, Email and Social Media

A wide swath of small to medium sized businesses focused on their website this years as eMarkter reveals website spending in 2010 is up. Moreover, continued cash flow toward websites (17%), email (15%), and social media (13%) is predicted.

Amplify’d from www.emarketer.com
Small Businesses Focus Online Spend on Websites

Looking to other low-cost marketing options

This year, SMB allocation of online marketing budgets leaned toward websites, where 27% of SMBs with 1,000 or fewer employees spent at least 30% of their budget. Email took second place with 18% devoting 30% or more, followed by social media, where 10% of SMBs said they spent at least three in 10 marketing dollars.

Allocation of Online Marketing Spending in 2010 According to US SMBs (% of respondents)

The tilt toward investment in websites should continue, as 17% of respondents said they planned to increase budgets for their site in 2011—the highest percentage planning to up any budget line item. In comparison, 15% said they would spend more next year on email and 13% on social media.

Features on Websites of US SMBs*, Oct 2010 (% of respondents)
See more at www.emarketer.com

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Tuesday, November 9, 2010

Will Twitter Allows Businesses to Claim their Space?

Twitter will do well to get in the game of geolocation by allowing businesses to claim a location. The verdict is still waining as to how soon and how involved general consumers want to get into the check-in game.

Amplify’d from mashable.com

Is Twitter About to Let Businesses Claim Locations? [UPDATED]

Twitter Places

Twitter has allowed users to tweet their location via its Places feature for a while now, but now it looks like the company is taking Places a step further with a feature that lets businesses “claim” a location or place.

The feature, first spotted by the Hacker News community and tech pioneer Dave Winer, provides a permanent URL for specific locations, along with a list of people who have recently tweeted from that location and their tweets. The interesting part though is that at least one of these pages, Twitter HQ, has been “claimed” by @Twitter.

The “claiming” of Place pages could be a sign that Twitter is getting serious about competing in the geolocation space currently dominated by Facebook and Foursquare. It could give businesses a new avenue to promote themselves on Twitter, and it could lead to new revenue possibilities for the microblogging service.

Read more at mashable.com

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Sunday, November 7, 2010

Get Involved: A Plea from Me.

Here's a video I created tonight using a site called JayCut. The video includes an Arcade Fire song and a variety of photos gathered from around the Internet.

My main comment with it is to CARE. The environment is taking a shellacking and without effort we won't see a positive change. By 2050 the world's population is predicted to double in size. More people, more pollution? I hope not.

One of the facts I came across in putting it together is that 40% of the rivers and 46% of the lakes in the U.S. not clean enough to fish, or swim in any longer. Please Get Involved.

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Wednesday, October 27, 2010

Pasajero | Helado Negro

Free download! I really like... Ceclia - song # 6 ... but honestly at first listen it's an intriguing sound. Check it out.

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Saturday, October 23, 2010

@steverubel on Transmedia Storytelling

The walls have fallen. Content is contextual and we're living more of our days surrounding by a technologically imbued narrative. Tell the stories that matter will yah? To borrow a phrase ... just do it.

Amplify’d from www.steverubel.com

The Rise of the Corporate Transmedia Storyteller

Nicholas Carr in his book “The Shallows” argues that the digital deluge is rewiring our brains for less depth. NYU professor Clay Shirky, meanwhile, says in his book Cognitive Surplusthat as more of us become content creators rather than consumers, it’s ushering in a new age of enlightenment.

Regardless of which side of the debate you buy into, one that sees superficiality rising versus another that envisions a new Renaissance, one thing remains clear. Space on the Internet is infinite. Time and attention, meanwhile, remain finite. Therefore, “Digital Relativity” will become a major challenge.

Enter the Transmedia Storyteller.

Even though millions of us are now content producers in some form or another, the reality is there’s still chasm when it comes to quality. There’s art and there’s junk. Audiences want art.

Transmedia Storytelling doesn’t need to be fancy. It can be executed with low budget tools. However, it does need to be thought through. It requires that a business’ subject matter experts know how to simultaneously tell good stories and to do so using text, video, audio and images depending on the venue.

Transmedia storytelling is the future of marketing. And those who can span across formats and share their expertise will stand out in an age of Digital Relativity. There’s a first-mover advantage here. However, it remains to be seen who will grab the ring.

Read more at www.steverubel.com

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Reading Edelman - Can Someone Help Me Find My Socks?

The brain-trust over at Edelman does it again, does it regularly. Here are some thoughts on the emerging landscape and how traditional business models, and needs fit into the mix. While not all together new, the placement of public relations as a function in the context of the online space is part of a compelling debate that D. Armano (among others) provides insight to, here's more on that....

Amplify’d from darmano.typepad.com

Digital Embassies: A Blueprint For Community Engagement

View more presentations from Edelman Digital.

Screen shot 2010-09-29 at 6.26.09 PM

Engaging your community. So Call this a blueprint if you will for how you and your organization can think about building and managing multiple embassies in a hyper-connected world

Community Engagement

Screen shot 2010-09-28 at 12.01.01 PM

Community management is not a new discipline and aspects of it can be traced back to traditional message boards and online forums. These dynamics are evolving and mutating into mainstream activities as powered by large and niche social platforms as well as social "layers" added to digital properties. Community engagement is often limited to moderation which is the minimal form of the activity and the least proactive. The most proactive community engagement combines the activities of "ambassadors" with technology. Best Buy's Twelpforce, for example combines employee ambassadors with a home-grown management system that tracks employee participation and content creation

Advocacy is one of the end goals of community engagement—it's the only way to scale it as hiring an endless supply of community managers is not the answer. A disciplined team leveraging the right technology can influence opinions and attitudes of stakeholders resulting in their advocating on behalf of the organization. This is one of the core goals of community engagement and why it's worth implementing.

Screen shot 2010-09-22 at 6.56.33 PM

5 Steps Toward Community Engagement

1. Assess Community Needs & Interests

2. Develop Rules For Engagement

3. Identify The Right Managers For Your Community

4. Establish Internal & External Process

5. Step 5, Train Equip & Deploy (T.E.D.)

Where Does Community Engagement Live In Your Organization?

The philosophical answer is everywhere. But if your organization decides to invest in community engagement, it has to fall within the structure somewhere.

Conclusions
Screen shot 2010-09-23 at 12.47.45 PM

As with any organizational initiative, KPI's (key performance indicators) and forms of measurement must be put in place. This topic can stand on its own for an entirely separate article, but at a macro level it's worth noting that measurement should be looked at from a dual purpose. Some metrics are based around a behavioral change. For example, a community manager engaging an unhappy community member who was leaving a stream of negative comments and changing that stream to positive is a behavioral change. Crisis avoidance can have economic implications in the form of cost savings (projecting how much it would have cost the company if the crisis escalated to mainstream media). Advocacy can play a role in both these scenarios. Measurement frameworks for community engagement can start here.

In addition, leveraging tactics such as training and deploying community managers outside of original forums is a natural extension of how the Web is evolving and emulating the physical world.Read more at darmano.typepad.com

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Thursday, October 14, 2010

J. Markow Shares Facebook Groups: 10 Tips to Get You Started

Found this and thought it worth sharing. Solid advice and links to click on. Get started with Facebook groups using Jason Markow's 10 Tips for Managing The New Facebook Groups.

Amplify’d from socialmediatoday.com

10 Tips for Managing The New Facebook Groups

October 11, 2010 by Jason Markow
0

10. Make Your Own- Now that you know about 'Groups' why not start one for yourself? It's very simple:

  1. Go to Groups.

1. Choose Your Friends Wisely

2. No Reset Button-

3. Get Personal-

4. Collaborate-

5. Know Your Members-

6. Turn Down the Volume-

7. Know the Privacy Level

8. Know What Groups You Are In

9. Your Profile's Privacy is (still) KingRead more at socialmediatoday.com

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Friday, October 8, 2010

What SEO Means for Public Relations

Helping organizations get coverage has long been the function of the public relations department. The work of public relations continues to focus on helping organizations be accessible, respected, and found. Search engine optimization (SEO) continues this tradition as more and more time is spent using the Internet.

Digital PR (or the combination of traditional public relations and SEO) creates a path for would-be public relations professionals in this increasingly wired world we live in. It is the ‘new talent’ that copywriting, influencer-knowing, spot-getting public relations buffs must have. This is part of the ever-evolving bag-of-tricks the public relations professional needs to occupy in order to help organizations they represent – be found.

The more traditional components of a pr professional’s skill-set (i.e. media relations, writing, account management, press releases, story pitches) are being added to as business gets piped around on the Internet. Awareness for emerging technologies, a granular understanding of social networks (and social media), and proven ability to provide SEO consultation add to the traditional talents public relations practitioners need to know.

It’s true that social media too is an essential part of public relations today and in the future – but all most too much to say. I share opinions with others on the matter who suggest in two years we won’t talk about ‘social media’ but we’ll talk again about the roles and functions of departments within an organization. What we call social media today will likely become so entrenched and second-nature that we’ll be able to see past ‘it’ and focus on the function and role ‘it’ plays in the work we perform.

Digital PR and the Next Era of Public Relations

Online newsrooms are a beacon of each organization they represent. Sharing digital assets, link building and connecting publishers with materials for empowerment touch on the value of these new media kits.  Public relations professionals need to understand, and provide  the benefits include placement and increased 'findability'.

Keyword use is acutely related to publics, as 'phraseology' (or the study of the tendency of particular groups to use and/or be identified by homogenous language) is a cornerstone of SEM marketing which maintains a symbiotic relationship with an organization's website SEO.

Similarly, the Social Media Press Release (SMPR) or the Social Media Release (SMR) is a more than a fandangle darling of the industry. It manages to identify an opportunity and a direction for future developments while paying credence to traditional functions and providing for them a voice in the current and future industry space.

Traditional public relations will not be replaced. In fact, digital pr is but a portion of the role and function public relations continues, and must continue to serve. Providing guidance for relating with others throughout organizations, including the entire gambit of organizational stakeholders is still and will continue to be the role of good public relations. Maintaining relevancy and accessibility is the public relations professional's job. Understanding SEO is unquestionably a vital part of that role.

As a public relations practitioner myself it is of utmost importance that I equip myself with knowledge and experience for the sake of my clients, and the organizations I might work for. I aim to continue to improve and to grow my understanding of this portion (i.e. SEO) of the field. I seek every opportunity within reason to grow this understanding and look toward the TopRank Blog PRSA International Blog Contest as one more, fantastic hope for delivering for my clients through the SEO insights I might learn there.  (Please pick me!)

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Sunday, October 3, 2010

Visual SEO Guide

is a fun piece that offers a lot of jumping-off points for future writing, consideration, or development.

Amplify’d from www.bloggingpro.com

The Complete Guide to Search Engine Optimization and Social Media Marketing

Search Engine Optimization often is a difficult topic and not every blogger agrees that much time should be spend at it but too often people discussing the topic do not know what it all entails. So we sat down and created a What is SEO? infographic.

The graphic covers all basics of SEO and explains the different components of search engine optimisation: link infrastructure, keywords, social media campaigns, PPC and linkbait.

With thanks to Datadial for inspiration. And to SEOMoz, Pharmas and Social Refection for their information on the SEO tactics and social media sections.
Infographic by Infographiclabs.

Read more at www.bloggingpro.com

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Monday, September 27, 2010

Reminder: Listen to this Chris

I'm planning to listen to this today.

Amplify’d from ontherecordpodcast.com

Marketing Flight of the Conchords on the Web with Dave Fletcher

Eric Schwartzman: Monday, September 27, 2010 | 8:37 AM
 


Download MP3

@EricSchwartzman provides online communication training, strategy and social media governance to public relations, public affairs, corporate communications and marketing specialists. He has extensive experience integrating emerging information technologies into organizational communications programs through public speaking, hands-on training seminars, consulting and the development of corporate policies on social media usage.
Read more at ontherecordpodcast.com

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Tuesday, September 21, 2010

Is Social Media Better for Customer Loyalty than Acquisition?

eMarketer suggests that social media is a channel better used for client retention than client acquisition. The premise seems sound as those who are likely to "Like" a brand or to follow a business are likely to have familiarity with the brand/ business.

Albeit, would-be mind-share seekers rarely stop there. Exposure is hoped to lead to acquisition and many approach social media expecting new customer acquisition as a fundamental benchmark of social media success.

To add to the complexity of the situation smaller businesses are well outspent - in time resource, in expertise - when it comes to social media. Small businesses may feel they're on a level playing field but they are no doubt outspent by larger organizations that compete for customer attention.

What's your take? Should organizations approach social media with new customer acquisition in mind?

Amplify’d from www.emarketer.com
Social Media Working Better for Retention Than Acquisition

SEPTEMBER 20, 2010

Campaigns to acquire new customers have not taken off

Social media marketing has been around for several years, and as marketers begin to converge on best practices and use the channel in more uniform ways, it is emerging that their top goals are brand awareness and cultivating customer loyalty. Conversely, customer acquisition through social media is less important.

The report noted that customer acquisition is a more important goal for smaller companies, which often use social media as an inexpensive marketing channel. Those companies are devoting budget to gaining new customers through social media, but by definition their budgets are small. They are overshadowed by large companies who have chosen social media primarily as a venue for cultivating customer loyalty and spend more heavily in that area.

Average Social Media Marketing Spending Among US Marketers, by Objective, 2008-2010 (thousands)
See more at www.emarketer.com

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Is Social Media Better for Customer Loyalty than Acquisition?

eMarketer suggests that social media is a channel better used for client retention than client acquisition. The premise seems sound as those who are likely to "Like" a brand or to follow a business are likely to have familiarity with the brand/ business.

Albeit, would-be mind-share seekers rarely stop there. Exposure is hoped to lead to acquisition and many approach social media expecting new customer acquisition as a fundamental benchmark of social media success.

To add to the complexity of the situation smaller businesses are well outspent - in time resource, in expertise - when it comes to social media. Small businesses may feel they're on a level playing field but they are no doubt outspent by larger organizations that compete for customer attention.

What's your take? Should organizations approach social media with new customer acquisition in mind?

Amplify’d from www.emarketer.com
Social Media Working Better for Retention Than Acquisition

SEPTEMBER 20, 2010

Campaigns to acquire new customers have not taken off

Social media marketing has been around for several years, and as marketers begin to converge on best practices and use the channel in more uniform ways, it is emerging that their top goals are brand awareness and cultivating customer loyalty. Conversely, customer acquisition through social media is less important.

The report noted that customer acquisition is a more important goal for smaller companies, which often use social media as an inexpensive marketing channel. Those companies are devoting budget to gaining new customers through social media, but by definition their budgets are small. They are overshadowed by large companies who have chosen social media primarily as a venue for cultivating customer loyalty and spend more heavily in that area.

Average Social Media Marketing Spending Among US Marketers, by Objective, 2008-2010 (thousands)
See more at www.emarketer.com

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